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Contact our partnerships team via the contact form or by phone. We will arrange an introductory call, invite you to our next CE-accredited training session (held monthly in Tunis, Sfax and Sousse), and walk you through the complete onboarding process. From first contact to submitting your first case takes approximately 4 weeks. Certification includes unlimited access to our digital planning portal, a dedicated case coordinator and clinical support available 6 days a week.

Our 2-day programme covers: case selection criteria and therapeutic limits, the complete digital workflow (intraoral scanning, case submission, Infinity Aligner planning portal), attachment placement and removal, interproximal reduction (IPR) protocols, refinement protocols, retention strategies, management of complex cases (implants, bruxism, TMJ), and patient communication and case acceptance. All training is CE-accredited. Regional, online and in-clinic training formats are also available.

There is no minimum case volume required. We work with practices of all sizes — from single-practitioner clinics submitting 2–3 cases per month to high-volume multi-site groups. Partnership tier benefits (tiered pricing, dedicated support, co-branded marketing) scale with case volume, but access to certification, the digital platform and aligners is subject to no volume commitment.

Our standard turnaround is 10–12 working days from submission of a complete intraoral scan and case form to delivery of the first aligner set to your clinic. Expedited 5–7-day production is available for urgent cases (additional charge applies). Each case file has a dedicated coordinator who sends you tracking updates at every stage — scan validation, treatment plan approval, production commencement, dispatch.

Partner practitioners benefit from dedicated clinical support available by phone, email and secure messaging Monday through Saturday. Our planning team includes certified orthodontists available for complex clinical queries — refinements, TMJ case management, IPR protocols, implant cases. A monthly clinical case webinar (anonymised case review with network-wide discussion) is also organised for the entire partner network.

All certified partners receive: priority listing on the Infinity Aligner directory (patient-facing on the website and app), co-branded patient brochures in Arabic, French and English, a social media content pack updated quarterly (ready-to-publish visuals and captions), waiting-room posters and display materials, and a branded consultation template. Premium partners additionally receive a personalised landing page on infinityaligner.com, targeted digital advertising support (Google Ads, Meta) and a case study published on the Infinity Aligner blog.

Infinity Aligner partners access a secure clinical portal centralising the entire digital workflow: case submission (direct import of STL or OBJ files from all major intraoral scanners), real-time tracking of each case's progress (validation, manufacturing, dispatch), online viewing and approval of the 3D treatment plan, access to radiographs and clinical documents, secure messaging with the planning team, and a clinical resource library (IPR protocols, attachment guides, material data sheets). A complementary mobile app lets practitioners follow their cases on the move and communicate with their coordinator from their phone.

Complex cases (implants, bridges, multiple crowns, periodontal history, severe bruxism, multidisciplinary cases) benefit from a dedicated submission circuit via the portal. When submitting, select the "Complex case" option to trigger a review by our senior orthodontist team rather than the standard planning workflow. Always attach: the STL scan file, the full radiographic workup (panoramic + CBCT if available), standardised clinical photographs, and a case note detailing your treatment objectives, identified constraints and specific clinical questions. A senior orthodontist will contact you within 48 working hours for a case discussion before the treatment plan is produced. Planning turnaround for complex cases is 5–7 additional working days.

Yes. Thermoformed retention retainers (clear night-time trays) can be ordered directly through the partner portal at the end of each treatment, from the STL file of the end-of-treatment scan or the last aligner of the protocol. Manufacturing turnaround is 3–5 working days. Replacement retainers can also be ordered at any time during the retention phase, based on the same digital file, without a new impression. Fixed bonded retainers (lingual wire retention) can be planned jointly if you wish to implement a combined retention protocol.